Fraud Prevention

SAFETY RECOMMENDATIONS

At Travelodge, we want you to book through our official channels with complete confidence and peace of mind. That is why we continuously work to provide secure booking environments and protect our guests' information throughout the booking process.

As fraud attempts and identity theft continue to increase in the digital environment, it is important to stay informed and take certain precautions. Below, you will find helpful recommendations to identify suspicious communications, protect your personal information and make your bookings safely and confidently.

Your booking security, our priority

Online bookings have become a simple and efficient way to plan a stay. However, the rise in digital scams makes protecting personal information more important than ever.

At Travelodge, we implement measures designed to ensure a reliable and secure booking process. We also provide a series of recommendations to help you identify fraudulent communications and book with complete peace of mind through our official channels.

Book only through official channels

Book only through Travelodge's official channels. Make sure the website address begins with "https://" and that you are browsing our official website. If you contact us by email, verify that the sender belongs to an official Travelodge domain. Please remember that we do not manage bookings or request payments through social media, messaging apps or SMS.

Signs of possible fraud attempts

There are certain warning signs that may help you identify fraudulent communications. Be cautious if:

• You are asked to make a payment by phone, WhatsApp, bank transfer or any non-official channel.
• You are asked to provide bank details, personal information or login credentials outside our secure environments.
• You receive messages that create a sense of urgency, pressuring you to act immediately or warning that your booking may be cancelled.
• The sender uses email addresses, phone numbers or website domains that do not belong to Travelodge.
• The links included in the message redirect you to websites other than Travelodge's official sites.
• You do not receive a booking confirmation through the usual channels after completing your reservation.

Protect your data and devices

Use strong passwords, keep your devices updated and always verify communications through official channels.

If you use shared devices, remember to log out when you are finished.

Fraudulent communications and identity theft

Please note that Travelodge will never contact you by phone, WhatsApp, SMS or any other unofficial channel to request payments, verify your bank card details or ask for confidential information.

If you receive a communication of this kind, do not share any personal or banking information and do not authorize any charges. If you have any doubts, please contact the hotel directly or our Customer Service team through Travelodge's official channels.

Need help?

If you have any doubts about the authenticity of a communication related to a booking, do not share personal or banking information until you have verified the sender. Staying vigilant is the best way to prevent potential fraud attempts.

For any questions or concerns, please contact Travelodge through our official channels. We will be happy to assist you and ensure that your booking and related communications are handled securely.